Store Policies

Policies

• Pricing - all items and labor in the store are now priced with both cash/check and credit prices (to comply with NYS law).  To avoid the additional 3.5% on your total, please consider using cash or check.
• Layaway – A payment period of 30 days will be considered on items valued at $500 and up.
• Special Orders – Minimum of half of total order value required in order to place special orders. Remainder of balance to be paid when picking up item. Special order items are nonrefundable.
• Hourly Labor Rate - $80/hour
• Minimum labor charge - $20
• Finished Service Bikes/Work Orders – We ask that customers pick up and pay for completed work order item(s) within 30 days of notification of their completion. Bikes left beyond 30 days are subject to storage charges.
• Consignment/used bikes/trade-ins - We are not currently participating in consignment sales or trade-ins.
• Returns – Items may be returned within 30 days for a full refund if brought back in new/unused condition with original packaging. Special orders and labor fees are nonrefundable.
• Freight – all special order items are subject to freight charges.